Privacy Policy for Jentera Wash
Jentera Wash ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our online platform or engage with our cleaning and pest management services.
Information We Collect
We collect various types of information in connection with the services we provide, including residential and commercial insect cleaning, eco-friendly pest removal, deep cleaning and sanitation, preventive insect-proofing treatments, and wildlife repellant consultation. This information helps us to deliver our services effectively and improve your experience.
- Personal Identification Information: This includes information you voluntarily provide to us when you request a quote, schedule a service, contact us through our online platform, or engage with our services. This may include your name, address, email address, phone number, and details about the property requiring service.
- Service-Related Information: Details about the services you request, including specific cleaning or pest management requirements, dates, times, and any special instructions.
- Payment Information: For processing payments for our services, we collect necessary billing details. Please note that sensitive payment information, such as credit card numbers, is typically processed by secure third-party payment processors, and we do not store full payment card details on our servers.
- Technical Data: When you access our online platform, we automatically collect certain information about your device and browsing activity. This may include your Internet Protocol (IP) address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data is collected using cookies and similar tracking technologies.
How We Use Your Information
The information we collect is used for various purposes, primarily to provide and improve our services to you:
- To Provide and Manage Services: To process your service requests, schedule appointments, perform the requested cleaning and pest management services, and communicate with you regarding your service.
- To Communicate With You: To respond to your inquiries, provide customer support, send service confirmations, reminders, and updates.
- To Process Payments: To bill for services rendered.
- For Internal Operations: For internal record keeping, data analysis, improving our services, developing new offerings, and enhancing our online platform's functionality and user experience.
- For Marketing and Promotions: With your consent, we may send you information about new services, special offers, or other news that may be of interest to you. You can opt out of these communications at any time.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes without your explicit consent. We may share your information with:
- Service Providers: Trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, IT support, and scheduling platforms. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include physical, electronic, and managerial procedures designed to safeguard and secure the information we collect. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Data Protection Rights (GDPR and other applicable laws)
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small data files placed on your device. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Jentera Wash
58 Tanjong Katong Road, #05-02,
Singapore, Central Region, 437073
Singapore